Customer Journey Orchestration
Effortlessly create and execute customer journeys driven by your customers’ actions, inactions, and lifecycle stages
Make Every Digital Touchpoint Count
Orchestrate multi-channel customer journeys based on your conversion goals. Automate agile workflows that help you engage with relevant customer segments by sending the right message on the right channel, at just the right time. Account for drop-offs and non-responses to certain channels and adapt your journeys on the go.
Power Timely Customer Engagement
Ensure you deliver rich, contextualised messages across email, push notifications, in-app messages, or SMS by accounting for time. Craft and embed scheduled or time-space triggered campaigns within your journeys. Also, map customer responses in real-time to decide the next best action towards nurturing them towards conversion.
Hyper-Personalise Customer Experiences
The behaviour of your mobile app users and website visitors will never follow a linear path. Adapt to the smallest changes in behavioural patterns and instantly isolate customer segments along the most relevant journey to expedite conversion through hyper-personalised communication. Why not make your customers feel special?
Leverage Granular Transactional Data
Create better data-backed customer journeys through Smartech’s “Array in Payload” feature. By capturing deep-dive data based on your customers’ transactions, you can further personalise your messaging campaigns through relevant recommendations. In this way, drive conversions or resurrect dormant customers across dynamic customer journeys.
“Smartech has helped us grow the visitor to lead ratio on our website"
“Using Smartech we have been able to communicate better with visitors on our website and make them more interested on finalizing their travel plan with SOTC. It not only gives us the opportunity to re-emphasize on the current offers but also enables us to share relevant reading articles with users. This gives them more information on the ideal destination for their next holiday while increasing the chances of conversion.”
Head of E-Business
“Saw an uplift of 10% in new user transactions on our mobile app"
“GlowRoad is India’s fastest growing Social Commerce app with 60 million+ active resellers. We saw an uplift of 10% in new user transactions on our mobile app using Smartech – Apxor’s Contextual App Walkthroughs. We intend to double this number over the next 2 quarters with Actionable App Analytics and Contextual App Walkthroughs. A big thank you to the entire team!”
VP - Product & Growth
“We implemented a multichannel UX survey after churn and received 1500+ responses”
“Big thanks to Netcore team and Smartech platform! We implemented a multichannel UX survey after churn and received 1500+ responses. The improvements that followed, helped us reduce churn by 36%. We even doubled the winbacks of churn users post Smartech.”
“Reduced app uninstall rates and push notification delivery went up”
“It is extremely crucial to engage the users right from the beginning for an App Marketer. Netcore Smartech’s ‘Push Amplification’ feature gave us the advantage of reducing our overall app uninstall rate. Our push notification delivery rate went up and ensured that our push messages reach to the targeted users.”
“Last click sale attribution doubled through multichannel automation"
“Term Insurance has a long look to book window, extending upto 30 days. Moreover payment to policy issuance involves multiple stages. An integrated marketing automation approach becomes imperative and Netcore has helped us with it. Thanks to this, our last click sale contribution through owned media increased from 1% to 12% in less than 6 months.”
Vice President & Head - Ecommerce & Digital Marketing, Max Life Insurance
“Using Smartech, our user engagement went up 1.5x”
“By switching to Netcore’s Smartech, our user engagement went up 1.5x and unique open rates by over 2x. We also achieved 95% Primary Inboxing in Gmail while unique click rates doubled in just 6 months. Our moment of delight was when a recent email campaign (with a user base of millions) fetched us an open rate of 25% & CTR of 7% which is unheard of in email marketing.”
AVP - Digital and Retention Marketing, Swiggy