Contextual App Walkthroughs
Engage with live app users in real-time with meaningful, action-driven messages to boost user retention rates by 12-15%
Deliver Impactful First-Time Onboarding Experiences
Wow first-time app users with a personalised and seamless onboarding flow. Get them to explore and use the app by quickly educating them on the registration process, login options, key app features, first-time promo codes, etc.
Handhold and Direct Users Towards Conversion
Tailormake customised walkthroughs or tutorials across multiple app screens on the go, to target passive users. Save these contexts to trigger this kind of in-app engagement for future users that satisfy qualification parameters that you can define.
Highlight New or Underutilised App Features
Draw attention to new “sticky” or existing low-adoption app features with contextual in-app messages or drop-down coachmarks. Get users hooked to these features so they extract maximum value while you drive up repeat app usage and retention.
Capture Dynamic User Feedback, Real-Time
Go beyond ratings and reviews to gather live feedback from active in-app users through qualitative surveys. Launch these depending upon your use case and the stage of the app user journey. Use this feedback to improve your UI or product/service offering.
Contextual Walkthroughs helps Increase App Retention & Feature Adoption
“Netcore augments our customer watching experience and helps us reach out to more Bollywood buffs”
“Technology has always been at the heart of ShemarooMe and how we function to make the content viewing not only personalized for our viewers but also enhance their watching experience. This partnership with Netcore augments our customer watching experience and helps us reach out to more Bollywood buffs.”
Mr. Zubin Dubash
COO - Digital
“Reduced drop-offs & increased website lead generation with Smartech’s web engagement suite”
“Introduction of web messages has helped us reach out to users who are looking for something specific, but are unable to find it. Rather than dropping-off without finding anything, we are now able to reduce these drop-offs and reach out to them instantly. The quality of leads is high in intent and hence, actual conversion rates have increased considerably.”
Senior Manager - Digital Marketing
“Achieved 2.2X uplift in app push notification delivery rates & 1.8X uplift in CTRs through Smartech”
“It’s extremely important for any brand to target the right user through the right channel at the right time. With Netcore Smartech, we were able to optimize our app push notification strategy, driving 23% of user engagement on our app through improved push notification delivery. We have achieved 2.2X uplift in delivery rates and 1.8X uplift in click rates through app push notifications as a channel on Smartech. The consultancy and support from the Customer Success Team at Netcore has been extremely helpful in achieving this feat.”
Chief Manager - Digital
“Increased email open rates by ~38% & click-rates by ~13% during our semi-annual End of Reason Sale (EORS), compared to its previous edition”
“Netcore’s steady support and commitment, especially, through the ongoing evolving business priorities have helped us optimize our campaigns. In our recent fashion event, the EORS 12, the teams provided round the clock support and we continue to derive value from this association. We have witnessed 38% uptick in opens and 13% uptick in traffic from email campaigns in our latest campaign.”
Head - Customer Communications (CRM)
“We have achieved 9X uplift in Open Rates, 5X Uplift in overall Click Rates and ~3X Uplift in Overall CTOR.”
“Netcore Smartech which we started using in September, 2019; has helped us immensely in automating our CLM user journey. This has boosted our Email Engagement (CTOR) by 3X. We’ve also been able to create effective engagement campaigns. New engagement tactics and creative ideas from the team have been very helpful. The turn-around time and support from team was exceptional. Through Nectcore’s Smartech, we have achieved 9X uplift in Open Rates, 5X Uplift in overall Click Rates and ~3X Uplift in Overall CTOR.”
Senior Manager- Product Marketing & Customer Lifecycle Management
“We were able to automate our CLCM journey effortlessly”
“Ever since we started using Netcore Smartech in August, 2018; we’ve been able to automate our CLCM user journey. We’ve also been able to create highly complex cohorts and effective engagement campaigns for each. New engagement tactics and creative ideas from the team have also been very helpful.”
DVP Portfolio Management - Credit Cards